Our guest in this episode is Mark Stern, a visionary entrepreneur who's redefining how brands connect with their customers. As the founder and CEO of Custom Box Agency, Mark merges tangible products with digital marketing to craft memorable and impactful customer experiences. In our engaging conversation, Mark shared his insights on creating deeper brand engagements through sensory experiences.

Key points discussed include:

• Intentionality in Physical Branding: Mark emphasizes the importance of moving beyond traditional swag, advocating for tangible products that serve a specific purpose and enhance the brand experience.
• Enhancing Digital with Physical Experiences: He discusses how physical elements can complement digital strategies, activating all senses and creating a more immersive experience.
• Personalized Customer Journeys: Mark stresses the necessity of understanding and simplifying the customer journey, using personalization to tailor experiences and remove barriers, ensuring a seamless and engaging customer interaction.